Customer Service

Customer Service is a top priority at t+j Designs. We want to ensure that our customers are always happy and that shopping with us is always a pleasant experience. When you contact us, either Jen or Tiffany will personally respond to your inquiry.  Please give us 24 hours to respond to your inquiry.

No question is too small; from styling to jewelry sizing to shipping and returns, you will always receive a prompt response from us. We are committed to making sure that you get the best experience possible.

Hours of service for customer service:  M-F 9:00am - 5:00pm CST

Any emails received over the weekend will be addressed first thing Monday.  

Returns, Credits and Exchanges
We want to ensure that you love our jewelry as much as we do! In any event that you are unsatisfied with your order, please email us and we will do our best to ensure that you are happy. Please see our Returns, Credits and Exchanges Policy for more information.

If you have a specific question for Jen or Tiffany, feel free to reach out to them directly!
jennifer@tandjdesigns.com
tiffany@tandjdesigns.com

We Love Customer Feedback
"Great customer service. Emailed regarding a question about my order and I received a response well with-in 24hrs."
- Brenda J.

"You guys really are awesome with great customer service-I appreciate all the time you've taken to help me! Thank you!!"
- Jane C.

"Thanks for following up with this, and for sending out another package! It's rare that you get such prompt and responsible customer service, so I Greatly appreciate your attentiveness."
- Jen K.

"Wow, thank you so much for checking up. You are more on top of things than I am!"
- Kitty

"I was really pleased with the packaging and the craftsmanship of the necklace!"
- Kitty

"Thanks so much for your speedy reply and for your flexibility."
- Christina G.

"Great customer service - they responded to my multiple inquiries promptly!"
- Karen L.