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Shipping & Returns

t+j Designs offers free flat rate shipping on every order $20 or more within the US and $50 or more within Canada.

Please note the following timelines and fees: (shipping times do not include processing time)

U.S. SHIPPING

Standard $5/FREE for orders over $20 - up to 7 business days

Priority $10 - 2-3 business days

Please note that all orders over $150 require signature confirmation (free of charge).  If you would like to opt out of that option, please email us at info@tandjdesigns.com.  If opted out, buyer assumes all responsiblity if the package is lost or stolen.

CANADA SHIPPING:

Standard $10/FREE for orders over $50 up to 14 business days

FedEx Express $18 1-3 business days (Please note FedEx does not deliver to PO Box)

INTERNATIONAL:

Standard $10 - may take 3-4 weeks to arrive

FedEx Express $20 1-3 business days

orders to Russia only:

USPS Priority $30 - may take 6-10 days to arrive

You are responsible for brokerage fees, customs duties and all other charges that may be imposed.

Tracking information and insurance IS NOT included in international orders but can be purchased. Please inquire before finalizing your order.


DELIVERY TIME & ORDER STATUS:

PLEASE ALLOW UP TO 4 DAYS (excluding weekends and holidays) TO PROCESS AND SHIP YOUR ORDER.  When we have processed your order, we will send you a confirmation email with delivery information. t+j Designs can not be held liable for delays in which are beyond our control. Orders placed on weekends and national U.S. holidays will be mailed on the following business day.

For a time specific estimate, please email info@tandjdesigns.com

PLEASE NOTE ALL LIVING SOCIAL ORDERS WILL BE SHIPPED AS ADVERTISED BETWEEN 1-3 WEEKS OF WHEN THE ORDER WAS MADE. YOU WILL RECEIVE A SHIPPING CONFIRMATION WHEN THE ITEM HAS SHIPPED.

LivingSocial customers - Please go here for commonly asked questions regarding your orders.


ADDRESS VERIFICATION

It is solely the buyer’s responsibility to supply a correct address. Even slight errors such as an incorrect zip code or apartment number may delay or prevent your item from being delivered. Please contact us immediately if an incorrect address was given and we will do our best to correct the matter. If your order has already been shipped, we are not liable or responsible for any issues that may arise such as misplacement, theft or delay.  CHANGES CAN NOT BE MADE ONCE YOUR ORDER HAS BEEN PROCESSED.

For international orders, if the item is deemed undeliverable due to an incorrect address it will take 1-3 months to have the item returned back to US.

No refunds will be given to items mailed to an invalid address. Contact us at info@tandjdesigns.com for more information.


RETURNS

SALE and FLASH SALE: All sale items are final sale and cannot be returned.

REGULAR PRICE:   We accept returns up to 14 days of receipt for refunds. Please email info@tandjdesigns.com for further instructions on shipping the item back to us and to obtain a merchandise return form.  A return will not be accepted without a completed return form. After the 14 days of receipt and up to 30 days, we accept returns for exchange or credit. You are responsible for costs associated with shipping packages back to us.

Once the return is received refunds may take up 10 business days to be credited back.  All refunds will be credited back to the original method of payment.

A $5 non refundable fee will be deducted from the refund total for processing and shipping.

SHIPPING FEES ARE NON-REFUNDABLE

DAMAGED ITEMS:

If you believe you have received defective or incorrect merchandise (style, color), you must contact us within 48 hours of receipt and provide a photo of the defect.  We will then determine if you are eligible for a full refund, exchange or credit and we will provide you with a prepaid label. After 48 hours, your item will fall within the 14 or 30 day policy described above. Damaged items must be unworn, repacked in the original packaging it came in.

Please email us with the your order number, a description of the damage, and if possible, a photograph of the damage to info@tandjdesigns.com


PRICING AND PROMOTIONS:

We reserve the right to adjust the pricing of our items at anytime, without any notice. Sales, coupon codes or promotions can not be applied retroactively to orders once purchased.

Only one coupon code can be used per transaction.

Sales tax applies to all Washington residents.


JEWELRY CARE


Gold plating does not last forever. Please handle the jewelry with care by storing neatly and keeping away from perfume, hair styling products and body lotions. Some people’s natural body chemistry or place of habitation may oxidize or change the color of the plating. Do not wear your items in the shower, to the gym or the beach.  Unfortunately because of the personal nature of jewelry being worn, we can not give refunds or exchanges due to tarnishing after 30 days of your order.