- Shipping & Returns
Shipping & Returns
$10 flat rate shipping on all orders in the US
We are so excited you are checking out this page as this means you want to get your goods as soon as you can. Please allow us up to 4 DAYS (excluding weekends and holidays) TO PROCESS AND SHIP YOUR ORDER. When we have processed your order, we will send you a confirmation email with delivery information. MOST ORDERS go out within 1-2 days from payment authorization. Orders placed on weekends and national U.S. holidays will be processed on the following business day. T&J Designs cannot be held liable for delays in which are beyond our control. For a time specific estimate, please email firstname.lastname@example.org
- $10 flat rate for all order - up to 7 business days
- $20 Priority - 2-3 business days (does not include processing time)
- $35 - ships the same day as you order! 2-3 business days shipping time
- DHL - $27 - 3-7 business days
- You are responsible for brokerage fees, customs duties and all other charges that may be imposed.
- DHL - $35 - 3-7 business days
- You are responsible for brokerage fees, customs duties and all other charges that may be imposed
Insurance is separate and must be purchased by emailing us at email@example.com
Changes cannot be made once the order has been processed.
It is solely the buyer’s responsibility to supply a correct address. Even slight errors such as an incorrect zip code or apartment number may delay or prevent your item from being delivered. Please contact us immediately if an incorrect address was given and we will do our best to correct the matter. If your order has already been shipped, we are not liable or responsible for any issues that may arise such as misplacement, theft or delay. CHANGES CANNOT BE MADE ONCE YOUR ORDER HAS BEEN PROCESSED.
For international orders, if the item is deemed undeliverable due to an incorrect address it will take 1-3 months to have the item returned back to US.
No refunds will be given to items mailed to an invalid address. A fee may be charged to re-ship the package to a correct address. Contact us at firstname.lastname@example.org for more information.
All processed orders will have a tracking number emailed to the email address used on your order. Please track your order on USPS.com or DHL.com for international shipments. WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES. If the tracking number shows that the item has been delivered, we ask that you contact your local post office about the delivery. If the tracking number shows that it has not been delivered but it's been over 7 days since we shipped, please contact us at email@example.com and a member of our team will get back to you.
STOLEN PACKAGES. If the tracking number shows that the item has been delivered, we ask that you contact your local post office about the delivery. If the tracking number shows that it has not been delivered but it's been over 7 days since we shipped, please contact us at firstname.lastname@example.org and a member of our team will get back to you.
Details to note, anything worn, washed, with makeup or damaged after receipt will not be accepted for return. These items will be sent back to you.
FINAL SALE: All jewelry and sale items are FINAL SALE. If damaged upon receipt, please see below on instructions for DAMAGED ITEMS.
Items not falling under jewelry or sale can only be returned for store credit. Returns must be made within 10 days of receiving the item or items will be considered FINAL SALE.
No items can be sent back to us without a return approval and merchandise return form, otherwise the package will be returned back to the customer.
CUSTOM ORDERS: All custom made items can be returned for store credit ONLY within 14 days of receipt. Please email email@example.com to obtain a merchandise return form and receive further instructions
Al jewelry and salel items are final sale, no refunds.
Items not falling under jewelry or sale can only be returned for store credit. Returns must be made within 10 days of receiving the item or items will be considered FINAL SALE. Please contact firstname.lastname@example.org to start your return process.
If you believe you have received defective or incorrect merchandise (style, color), you must contact us within 3 days of receipt and provide a photo of the defect. We will then determine if you are eligible for an exchange and we will provide you with a prepaid label. After 3 days, your item will be considered FINAL SALE. Damaged items must be unworn, repacked in the original packaging it came in.
Once determined that the item is eligible you will only be able to exchange for a different size or replacement of the same item you ordered.
Please email us with the your order number, a description of the damage, and a photograph of the damage to email@example.com.
PRICING AND PROMOTIONS:
We reserve the right to adjust the pricing of our items at anytime, without any notice. Sales, coupon codes or promotions cannot be applied retroactively to orders once purchased.
Only one coupon code can be used per transaction.
Sales tax applies to all Washington residents.
Gold plating does not last forever. Please handle the jewelry with care by storing neatly and keeping away from perfume, hair styling products and body lotions. Some people’s natural body chemistry or place of habitation may oxidize or change the color of the plating. Do not wear your items in the shower, to the gym or the beach. Unfortunately because of the personal nature of jewelry being worn, we can not give refunds or exchanges due to tarnishing after 30 days of your order.
Follow wash directions as labeled on the item. Please note we do not accept any returns after an item has been washed or worn.